Situation:
Sphere Remote Management Services was implemented across a mid-sized Midwestern U.S. city that operates 3 large garages in the city with 2,300 spaces. Throughout the course of the operations via data analysis, it was identified that there were calls at the exit lane where customers had no means to pay for parking, which resulted in lost revenue, backups in the lane and frustrated customers.
Solution:
In order to better prevent revenue loss and reduce backups in the lane, the Sphere Remote team worked alongside with our internal Sphere IT developers to create a solution called “Promise to Pay”. When the parker is in the exit lane and cannot pay, the agent sends a payment link to the parker’s cell phone so the customer can pay for their parking session once they are able to gain access to a credit card. Promise to Pay provides a unique solution to capture lost revenue after the customer has exited the facility.
Result:
Through Promise to Pay, nearly 60% of the revenue that would have been otherwise lost due to customers who were unable to pay at the exit was recovered. Backups in the exit lane were reduced, improving the parking experience.
Highlights:
- Captured nearly 60% of potentially lost revenue
- No-cost solution to improve revenue and customer experience
