Georgetown University Hospital, one of the largest healthcare delivery networks in its area, had difficulty balancing the growing demands for parking by its various user groups. Given the Hospital’s urban campus location, parking was at a premium. The Hospital required a solution that would immediately eliminate the constant competition for parking spaces among faculty, staff, students, medical center employees, patients, and visitors.
As the hospital’s new parking operator, SP+ Healthcare Services quickly identified the source of the problem—the parking access card distribution system was not effectively monitored. SP+ Healthcare Services immediately issued new access cards to authorized employees and deactivated more than 8,000 unauthorized cards. With this control in place, the Hospital eliminated labor costs incurred from stack parking nearly 200 vehicles a day, increased parking availability, and enhanced parking revenue.
Revenue controls put in place by SP+ Healthcare Services, particularly in the areas of accounting and cash handling, led to immediate increases in revenue from both employee and public parking. During the first year under SP+ Healthcare Services management, hospital parking revenue jumped 85%. The Hospital was able to translate the parking revenue increase into a 20% permit fee reduction for employees.