SP+ has been recognized for its accomplishments at PDX not because of the size and complexity of the facilities and operations, but for its advanced use of automation and technology. With the support of state-of-the-art S&B automation, more than 90% of transactions made at PDX are fully automated.
Our 24/7 off-site staff remotely monitors each pay station to assists users with questions or issues, and to dispatch the local team for emergencies. Through our Remote Management Services program, we have efficiently improved parking revenue, traffic, and customer service at the airport.
According to Steve Koester, Parking & Shuttle Manager of PDX, the parking improvements have enhanced the overall experience at the airport. “I want to take this opportunity to acknowledge the exemplary efforts of SP+ staff in providing the highest level of customer service and in managing the day-to-day operations of the Landside system. The previous fiscal year had a number of challenges including major parking lot and roadway pavement rehabilitation projects while experiencing a record number of traveling passengers and parking transactions. Throughout these challenges and record-setting activity, PDX was recognized as America’s best airport, in large part, through the efforts of our airport partners.”